Freight Cost for Order(s) over $1,000…
Our shipping module is calculated based on the percentage rate of total
purchasing amount, the freight cost of an order amount over US$1,000 might
be overcharged defending on the package weight and dimension and this overcharged freight will be
refunded back to the original payment account in case it occurs after
the actual freight of your
Order(s) of Standard or Ground: If your order is processed upon a completion of your payment, we will do our best to ship it out your order(s)
within 1 ~ 3 working days via Designated Delivery
Order(s) of Expedite or Priority Shipping: If your order is processed upon a completion of your payment, we will do our best to ship it out your order(s)
within 1 ~ 2 working days via Designated Delivery
Order(s) of Express or Next Day Shipping: If your order is processed upon a completion of your payment
before 2:00PM PST, we will do our best to ship it out your order(s)
within 24 hrs.
Actual shipping location may vary defend on where ordered item(s) are actually stocked by the time customer order(s) processed on our system.
address different than Billing address…
put your shipping address on the billing address even if your actual
shipping address is different than your billing address when checking out
of the shopping cart unless your different shipping address has already
been verified by PayPal merchant system additionally and you just
put your correct billing address first, then provide your actual
shipping address on the special instruction box or via email at
along with your order ID#.
your order(s) received with “Unconfirmed
Address” or "Unverified Payment, which may caused by providing a different shipping
address than your credit card billing address, your order(s) may be hold
up to 14 working days until your account is verified completely
through the credit card processing service and to
expedite your order process, please call at 1-866-573-9698 or customer@EZspyCam.com
for more information.
For Orders paid by e-check...
your order will be shipped out after the actual money is deposited to our account completely that normally takes
up to 10 working days and w will deliver another email confirming shipping information after your order actually ships out along with receipt and tracking information if applicable.
For International customers...
When you are verified by PayPal and your order submitted with confirmed
address, your order will ship out within a day or two upon a receipt of
the order, otherwise due to the complete verification process of the international credit
payment, your order will ship out after 7~10 business working
days from the date your order received. To expedite shipping time,
you may wire transfer the payment directly to our bank and call or email
for more details.
*Most of shipping carriers require to provide a recipient
phone# for international delivery and so please make sure to put your
reachable contact phone number when checking out of the shopping
*Duties and taxes may be charged to the buyer on
certain items and vary by country and please aware that duties and taxes
are buyer's responsibility.
Items marked with "Pre-order
Items assigned as "Pre-order Required"
are stock to built-in in house and will normally ship out within 2~14
working days upon a receipt of the payment and some customized special items may take longer.
Documents inside the package...
In case for your order package that you receive does not include a printed specification sheet, user's guide, or installation guide, please request it to our customer specialist at
along with your ID# or invoice#.
to the nature of the products, returns will not be accepted and all
returns, refunds, or exchanges must be approved by EZ SPY Cam before any
products are returned.
products ordered specially by the person are NOT
subject to cancellations.
Due to the nature of our product line, returns will only be accepted for
products damaged upon shipment to the customer and still these returns
must be authorized by E.S. Cam dba EZspyCam
before product(s) is returned. EZ SPY Cam will replace, refund, or credit your account for returned product(s) at
E.S. Cam dba EZspyCam's discretion.
Special exceptions may be made on a case-by-case basis determined by
EZ SPY Cam. In this event, returns are subject to deductions for
shipping costs and a 25% restocking charge and must be returned within a
seven (7) day period from date of receipt of product(s).
No refunds will be given for products returned without authorization from
E.S. Cam dba EZ SPY Cam and shipping instruction must be obtained from EZ SPY Cam. The
customer will not authorize returns after seven (7) days of receipt of
following items may NOT be returned:
Custom made items
All Software products
Items that have been modified by the customer
Shipping & Handling Charges (SHC) are non-refundable
Preorder required, Preorder or Stock to to built-in items
Items claimed as "malfunctioning' by using them in unusual
any exchange or refund, we need the original receipt or a record of the
purchase in our system, and the product must be in its original condition,
including the box, packaging, and all accessories.
for delivery services are nonrefundable after the
services have been performed.
The value of missing items will be deducted from the credit amount of a
return. For even exchanges, we will exchange what the customer returns
(e.g., box for box, manual for manual, etc.)
any product received that is not the product ordered, we will exchange the
item at no additional cost upon verification. Proof of purchase (e.g.
order confirmation, packing slip or record of purchase in our system) is
required for all returns.
Any returns mailed to us without a pre-approved RMA may be refused
automatically returned and a handling fee assessed. An
RMA is valid for 10 days.
You will be responsible for all shipping and insurance charges for
returns, unless otherwise indicated. If you choose not to insure your
package, and we do not accept return of the product, you will be
responsible for any loss or damage.
Upon our acceptance of the merchandise in like new condition in
conformity with this policy, the purchased price will be credited to
your credit card account or a refund check will be mailed.
Allow 2-3 weeks (not including delivery time for mail refunds) to complete
the refund process.
Additional charges may be assessed for products returned with any missing
items such as manuals and/or accessories.