Thank you for choosing ESC!
We appreciate your business with us.

Your order will be shipped out shortly and we will deliver another email confirming shipping information at the end of the business day that your order actually ships out along with receipt and tracking information if applicable.

Overcharged Freight Cost for Order(s) over $1,000…
Our shipping module is calculated based on the percentage rate of total purchasing amount, the freight cost of an order amount over US$1,000 might be overcharged defending on the package weight and dimension and this overcharged freight will be refunded back to the original payment account in case it occurs after the actual freight of your order calculated.

Shipping process...
Order(s) of Standard or Ground: If your order is processed upon a completion of your payment, we will do our best to ship it out your order(s) within 1 ~ 3 working days viao Designated Delivery Method.

Order(s) of Expedite or Priority Shipping: If your order is processed upon a completion of your payment, we will do our best to ship it out your order(s) within 1 ~ 2 working days via Designated Delivery Method.

Order(s) of Express or Next Day Shipping: If your order is processed upon a completion of your payment before 2:00PM PST, we will do our best to ship it out your order(s) within 24 hrs.

Shipping location...
Actual shipping location may vary defend on where ordered item(s) are actually stocked by the time customer order(s) processed on our system.

Items marked with "Pre-order Required"...
Items assigned as "Pre-order Required" are stock to built-in in house and will normally ship out within 2~10 working days upon a receipt of the payment and some customized special items may take longer.

For International customers...
When you are verified by PayPal and your order submitted with confirmed address, your order will ship out within a day or two upon a receipt of the order, otherwise due to the complete verification process of the international credit payment, your order will ship out after 7~10 business working days from the date your order received. To expedite shipping time,  you may wire transfer the payment directly to our bank and call or email for more details.

*Duties and taxes may be charged to the buyer on certain items and vary by country and please aware that duties and taxes are buyer's responsibility.

Documents inside the package...
For the camera or surveillance gadget package that you receive does not include a printed specification sheet, user's guide, or installation guide, please go to the item web page and download all necessary documents.

Order Tracking...
You will automatically receive your tracking number by email the day after your order ships.

Return Policy...
Please see our complete return policy at http://www.EZspyCam.com/terms.html

Should you have further assistant please don't hesitate contact us anytime,

Thank you,
Yours truly

Customer Service
customer@EZspyCam.com